1. Is Coshal An Indian Company?
Yes. Coshal is a registered Pvt. Ltd. Indian company- Under the name of Coshal Unfolding Artistry Pvt. Ltd.
2. Where Is Coshal's Head Office Located?
The Head Office is in Raipur at- 317, AIC@36 INC, 3rd Floor City Center Mall, Pandri, IGVP, Raipur, Chhattisgarh, India Tel:+91-7987638865 +91-8827690288, email: email@example.com
3. Where Can I Buy Coshal's Products In India?
We retail our products through exclusive company-owned website coshal.com . Also, few products are available at Amazon, Flipkart and Pepperfry's online Portal.
4. Are Coshal's Products Available Internationally?
Yes, we do ship orders internationally. If you would like to request a shipment to a country, please contact us ( firstname.lastname@example.org) to inquire if we can ship to your location.
5. Are Gift Vouchers Available?
Yes. Gift Vouchers are available at online store.
About Our Products
1. Where Are Your Manufacturing Facilities Located?
Coshal does not have a production unit that is owned by the company. Our mission has always been to collaborate with village-based artisans from all over Chhattisgarh to use their regional skills and specialties. This dedication has aided in the preservation of traditional Indian crafts and the creation of job opportunities in rural areas.
2. Are All Coshal Products Handmade?
Yes, it is currently we are working with Artisans practicing Dhokra, Wrought Iron and Wooden art. All products are crafted by artisans using there regional skills and specialties.
1. How Do I Shop Online?
Please refer to our How To Shop page which walks you through the shopping process.
2. How Will I Know If You Have Received My Order?
During the payment process you will be given a confirmation that your payment has been successfully processed. You will also be given an order confirmation number through an email from Coshal.
3. How Do I Check My Order Status?
You can view your order status at any time once you have placed your order, through My Orders options after logging in to your Coshal account on Coshal website. We try and dispatch all the orders from our warehouse within two working days and then you can track your order from Track your order option on the homepage of www.coshal.com through the UPS tracking system.
4. Is It Safe To Use My Credit Card Online At coshal.com?
We do not store credit card information on our website. Your credit card information is safe with our payment solution providers - Razorpay, Cashfree and Paypal.
5. What If An Item Is Out Of Stock
We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. If you place an order for an item which is not in stock, we will inform you through an email and credit back to your payment provider within two business days of purchase. We will not retain your request for an out of stock product in a back order system. In the future, we hope to be able to notify you when an out of stock item becomes available which would allow you to place a new order for this product.
6. Do I Have To Sign Up For A Coshal Account To Buy Something At Coshal?
You do not have to create an account on coshal.com when you place an order, and can simply proceed as a Guest Shopper. However, there are several benefits to creating an account. Please refer to the My Account page for more details.
1. Will I Be Charged For Octroi Or Entry Taxes In Case Of Domestic Shipping?
All of Coshal orders are shipped within India from our warehouse in Raipur Chhattisgarh, India to your provided shipping address. Due to the nature of interstate shipping, you may have to pay additional duties and taxes which are levied once a shipment reaches your state. The majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent duty charges will be levied. In the case where additional duties or taxes are assessed, customer will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with our shipping partners to clear your goods for you and deliver them to your doorstep. If you are presented with an invoice/receipt from our shipping partner for any duties and taxes, you will have to pay them directly at the time of delivery.
2. How Long Will It Take To Receive My Order?
We make every effort to process your order as quickly as possible. We usually require 2 working days to dispatch your order. However if the quantities ordered are more than 5 pieces or in case the item ordered is under production it may take longer to process the order. In such cases we keep you posted through email.
3. How Is My Order Shipped?
All Coshal orders are shipped door to door, via a number of shipping companies within India (preferably by Delhivery) from our warehouse in Raipur, India to your provided shipping address.
4. Will Everything Ship Together?
Yes. Because we do not process backorders, whatever is in stock will be shipped together.
5. Can I Ship Different Items In My Order To Different Shipping Addresses?
6. Can My Order Ship To A Post Office Box?
No. Since we offer door to door deliveries through our shipping partners therefore you must include full address details including a street address for the shipping address.
7. What Are The Shipping Costs?
For domestic deliveries i.e. deliveries within India, we offer Free Shipping on all orders. For international order please check out with us before placing an order as it changes from country to country.
8. How Do I Track My Order
You can track your order on our Order Tracking page. If you do not have a tracking number or delivery confirmation number, please contact us. If you are not sure whether or not your order has shipped yet, you can check the status of your recent orders in My Account.
9. Can I Change My Shipping Address After Placing My Order?
Once we receive your order, we take approximately 2 working days to process your order before handing it over to the shipping company. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us (email@example.com) with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to the shipping company then we are unable to make any shipping address changes. Please note that we will not be able to change the address of an order placed for India delivery to International delivery or vice versa since the pricing for India and international deliveries is different from each other.
10. I have received a partial item/partial order or a tampered package. What should I do?
Kindly reach out to our Customer Support within 24 - 48 hours from date of delivery failing which the claim will not be entertained. Whilst we investigate internally, request you to please make note of the below pointers:
Please do not use the item for which complaint has been raised.
You may be required to share further information’s like, short description of the case (A few questions will be asked to help us understand the scenario)
The images of the outer packet and other boxes (If any)
The refund or exchange (if applicable) will be done only after the investigation has been successfully completed.
However you may not be eligible for a refund, if he/she falls in any of the scenarios stated below:
Failure to provide complete information about the case.
Failure to provide images of the packet and product (if any)
If a pilferage delivery was received, pilferage claims must be raised strictly within 24 - 48 hours from date of delivery so that we can escalate this further to our courier partner.
You have used the item for which complaint was raised.
1. How Do I Contact Customer Service?
Please email us through our Contact Us page.
2. How Do I Remove My Name From Your Email List?
Please go to our unsubscribe page.
3. Will You Share My Information With Others?
4. Can I Email My Order?
Yes. You can email us your order at firstname.lastname@example.org
5. Can I Call In My Order?
Yes. You can place your order by calling +91-7987638865
6. If I Have Problems With My Order, Whom Should I Contact?
If you have any concerns about your order, please email us at email@example.com. However in case your delivered order(s) is found damaged/ missing or has any manufacturing defect, please inform our Customer Support via call or e-mail us within 24 - 48 hours from date of delivery.
7. How Can I Modify My Order?
You can modify your order at any time during the shopping process by editing / modifying your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified.
8. How Can I Cancel My Order?
Once you confirm payment of your order, your order cannot be changed or cancelled. You will need to contact us through the Request for Cancellation button under My Account within 12 hours of placing your order for us to be able to confirm this cancellation. In case we have already processed your order you will be advised that the cancellation is not possible. As we aim to maintain quick turnaround times on our order processing, dispatch and deliveries, we may not be able to support your request unless it is received within the stipulated time frame. Cancellations are solely at the discretion of Coshal.
Returns & Exchanges
1. What Is Your Return Policy?
At Coshal we stand behind the quality of our products and we will provide a full refund for the cost of the product if you are not satisfied with your purchase for any reason. Returns must be made within 7 days of receiving the goods. Please click here to know more about our Returns Policy. Please Return Products to : Coshal Unfolding Artistry Pvt. Ltd. AIC36INC, 3rd Floor City Center Mall, Pandri, Raipur, 492005, Chhattisgarh, India.
Note: Customers cannot return or exchange an item which has been purchased any other retail store purchases cannot be returned through our Online Store.
2. When Will I Receive A Refund For My Returned Products?
All credits will be issued only to the credit/debit card used for making the original purchase. Once we receive your returned item(s) we will issue your credit and send you an email confirmation. Please allow one billing cycle for the credit to appear on your credit/debit card statement. Click here to know more on Refunds.
3. How Do I Exchange An Item?
In order to exchange an item you need to go through the returns process as described above. We will refund your credit/debit card once we receive the returned merchandise. You must place a new order for the replacements you would like.