Shipping & Delivery Policy

What we promise

We pack every handmade piece carefully and get it to your door safely. Our pieces travel from artisan villages in Bastar to customers across India and abroad.

How long before we ship

Our pieces are made by hand, not on a production line, so timelines depend on what you order.

• For in-stock items, we take up to 2 working days to check, pack and hand your order to the courier.

• For bulk orders (more than 5 units of one design), or pieces the artisan is still making, it can take longer. We'll keep you updated by email.

Delivery times and costs

Shipping Destination	Shipping Partner	Estimated Delivery Time	Shipping Cost
Within India	Domestic couriers (usually Delhivery)	3 to 5 business days after dispatch	Free shipping on all orders within India.
International	International couriers (usually DHL / FedEx)	4 to 6 business days after dispatch	Depends on destination and weight. Email us at care@coshalart.com before you order.

Customs and duties

All international orders ship from Raipur, India. Each country has its own import rules, customs checks and taxes, and those apply to your order.

• Who pays duties: Any customs duty, import tariff or local tax charged on arrival is paid by the recipient.

• Customs clearance: We work with DHL and FedEx, who clear customs on your behalf while the package is in transit.

• Paying at delivery: If the courier shows you an official customs invoice or duty receipt at the door, you'll need to pay it to them to receive your package.