We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at care@coshalart.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at care@coshalart.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at care@coshalart.com.

Refund & Cancellation Policy

Returns & Eligibility

Our standard return policy windows last for 7 days from the date of product delivery. If 7 days have passed since your order was successfully delivered, we cannot offer you a refund or an exchange.

To be eligible for a return, your item must meet the following criteria:

• It must be completely unused and in the exact same condition that you received it.

• It must be stored securely in its original packaging to prevent breakage during return transit.

• Non-Returnable Items: Digital or physical gift cards cannot be returned or refunded.

Note: A valid receipt, invoice, or digital proof of purchase is strictly required to process any return request.

Partial Refunds & Rejections

There are specific scenarios where refunds may be rejected or only partial credits are granted:

• Any item that is not in its original condition, is visibly damaged, or is missing structural components for reasons not due to our internal error.

• Any item that is shipped back or returned more than 15 days after the initial delivery date.

• Coshal retains the final authority to inspect and determine the condition of the returned item before approving a refund.

The Refund Process

Once your return shipment is received and inspected at our central studio, we will send you an email notification confirming receipt of the item. Our quality control team will subsequently notify you of the approval or rejection of your refund request.

If your request is approved, the refund will be automatically processed. A credit will be applied directly back to your credit card or your original mode of payment within standard banking timelines.

Late or Missing Refunds

If you have received an approval notification but do not see the credit on your statement yet:

1. Check Your Account: Verify your bank account statement one more time.

2. Contact Your Card Provider: Get in touch with your credit card company, as it often takes a few business days before a refund is officially posted to your balance.

3. Contact Your Bank: Connect with your banking institution directly. There is typically an internal processing delay before a merchant refund reflects in your available balance.

If you have completed these checks and still have not received your funds, please contact our support desk directly at care@coshalart.com.

Sale Items

Only regular-priced items qualify for standard refunds. Items purchased under clearance sales, promotional events, or markdowns are final sale and cannot be refunded.

Exchanges & Reverse Logistics

We only replace or exchange items if they are verified as defective, structurally flawed, or damaged during initial transit.

To initiate a return shipping request or coordinate a hassle-free reverse pick-up, please email us directly with your order details at care@coshalart.com.

If you choose to self-ship or drop off your package, it must be dispatched directly to our operations office:

Coshal Art Studio

T-49 Avanti Vihar, Near Vijay Nagar Chowk,

Raipur, Chhattisgarh, India (492006)

Return Shipping Terms

• Domestic Shipping: Standard shipping costs are non-refundable. If you request a self-shipped return or a localized reverse pick-up, the actual logistical cost of return freight will be deducted from your final refund amount.

• Transit Expectations: Transit timelines for replacement or exchanged products will vary depending on your geographical location and proximity to our shipping hubs.

• Self-Shipping Security: If you are self-shipping an item valued over ₹1,000, we highly recommend using a trackable shipping service or purchasing transit insurance. We cannot guarantee or assume liability if your returned item is lost or damaged by a third-party courier during its journey back to us.