Return & Refund Policy

Every piece is handmade

Every piece at Coshal is shaped by hand using traditional tribal methods, so no two are exactly alike. You'll see small differences in texture, symmetry and finish. That's not a defect. It's the mark of the artisan who made it.

That said, if you're not happy with your order, we'll sort it out. Here's how returns, exchanges and refunds work.

Who can return

• Website orders only: This policy covers orders placed on coshal.com. It doesn't cover purchases from physical stores or third-party marketplaces.

• 7 days: You can ask for a return or exchange on any full-priced item within 7 days of delivery.

• What qualifies: We process a refund or exchange once our quality check confirms a manufacturing defect, damage in transit, or a product that doesn't match its description.

• Damaged or missing items: If your package arrives damaged, with parts missing, or with a clear manufacturing fault, tell us within 48 hours of delivery so we can verify the claim.

How to start a return

Get in touch within the 7-day window:

• Email: care@coshalart.com (put your order number in the subject line so we can find it quickly)

• Phone / WhatsApp: +91-7987638865

Condition of returned items:

Items need to come back in resalable condition: unwashed, unaltered, undamaged, with all original barcodes and price tags on. We decide whether an item has been used, washed or altered after delivery.

Reverse pick-up (orders within India)

• Pack it well: Please pack the item safely. We can't refund or exchange items that break on the way back because of poor packing.

• Pick-up time: Once we approve your request, our courier partner will collect the package within 7 business days.

• Remote pin codes: We cover most of India, but a few remote pin codes don't have reverse pick-up. If yours is one of them, you'll need to ship the item back to us yourself.

• Shipping it yourself: If you send a return with your own courier and it gets lost, we can't take responsibility or issue a refund.

• Return address:

  Coshal Unfolding Artistry Pvt. Ltd.,

  T-49 Avanti Vihar, Near Vijay Nagar Chowk,

  Raipur, Chhattisgarh, India (492006).

Getting your refund

• Back to your original payment method: If you paid by credit card, debit card, net banking, Razorpay, Cashfree or PayPal, the refund goes back to that same method.

• Bank timelines: After we start the refund, banks usually take 4 to 5 business days to show it on your statement.

• Exchanges: If we approve an exchange, we'll pack and ship the replacement within 3 to 5 business days of receiving and checking your return.

International orders

• No reverse pick-up: We don't offer reverse pick-up outside India. Approved international returns have to be shipped back by you to the address on the original invoice.

• When we can't refund: We can't offer a refund, credit or exchange on international orders if:

  • The shipping address given at checkout was wrong, incomplete or out of date.

  • The courier made 3 failed delivery attempts.

  • The recipient refused the package at customs or at the door.